How To Handle The Client In Your Lounge

After shopping many different service departments none of them practiced checking in with the waiting clients. After you write the waiting client walk them to the lounge and make sure they have a comfortable spot to wait offer them a refreshment. Once the car enters the shop and a technician is working on the car go check in with the customer to let them know what has happened so far (10 Min), when you know what the client needs for repairs check in again (10-15 Min, when the repairs are complete let them know that the car is going to be washed and vacuumed and that will take a bit longer so this would be a good time to prepare for departure. When all is set go get the client for the active delivery. If the customer is going to be at your store for an hour you should have checked in with them 3-5 times total removing the fear that they will be here forever.